Question 1

Does Lispa POS support barcode scanning?

Accepted Answer

Yes. Counter staff scan EAN and custom barcodes into the sale search field to add line items instantly. Products store barcode values in the catalogue so label printing and scanning stay aligned. USB and Bluetooth scanners that emulate keyboard input work without proprietary drivers on supported browsers. Repair SKUs and variant barcodes resolve to the correct model and price tier. If a code is unknown, staff can fall back to text search by name or repair model identifier without leaving the sale screen, keeping queues moving during busy Saturday trade.

Question 2

How do repair baskets work in Lispa POS?

Accepted Answer

Repair shops add devices or jobs to a basket with variant attributes such as model, colour and repair type. Line items can mix parts, labour and deposits in one receipt. Staff park baskets while waiting for customer approval or parts delivery, then recall them for payment on pickup. Linked appointment records show when the customer expects collection. Model metadata feeds website repair list pages when published. The workflow avoids generic retail carts that lack service context, so technicians see the exact phone and fault description at the counter every time.

Question 3

How are returns and refunds handled?

Accepted Answer

Staff locate the original sale or invoice, select lines to return, and choose refund method matching how the customer paid — cash, card or store credit policies you define operationally. Stock increments return quantities into the appropriate warehouse bucket when items are resellable. Partial returns keep audit linkage to the parent receipt for accounting. Stripe and Mollie refunds initiate from the payment record where supported, with status reflected after webhook confirmation. Manager roles can restrict void windows to reduce end-of-day discrepancies while still protecting legitimate warranty cases.

Question 4

Can I park sales and finish them later?

Accepted Answer

Held receipts let you suspend a basket while the customer fetches cash, approves a repair quote or steps out briefly. The sale retains line items, discounts and customer attachment under a visible hold queue per workstation. Recalling a hold restores context without re-scanning barcodes. Holds expire based on shop policy you communicate to staff. This pattern is essential for repair counters where diagnosis finishes before pricing. Night closing reports separate completed sales from open holds so cash reconciliation stays honest.

Question 5

How fast is customer lookup at the counter?

Accepted Answer

Search matches name, phone, email and customer numbers with keyboard-first navigation for busy queues. Recent customers surface for repeat repair visitors. Attaching a customer to a sale pre-fills invoice delivery and warranty notes. GDPR consent flags display where you track marketing opt-in. Creating a minimal record takes seconds when a walk-in buys accessories only. Deep history — prior receipts, open invoices and appointment bookings — opens in a side panel without abandoning the active sale, reducing average handle time versus legacy kassa scroll screens.

Question 6

What are quick service buttons?

Accepted Answer

Quick service buttons pin high-frequency labour lines or flat-rate repairs to the POS home grid. Phone shops might expose screen replacement, battery swap and diagnostic fees as one-tap rows that still map to revenue accounts. Limits scale with tenant capabilities so starter configs stay uncluttered. Managers arrange buttons per workstation role. Combined with repair model search, technicians spend less time drilling categories. Buttons respect tax settings and can prompt for mandatory notes when insurance documentation requires IMEI capture. Staff training materials and Help articles reinforce the same workflow language across Dutch and English backoffice locales.

Question 7

How do staff roles work on POS?

Accepted Answer

Owners configure users with roles that gate refunds, cost price visibility, stock adjustments and settings access. Counter staff sell and print; managers approve discounts and edit catalogue rows. Permissions apply across browsers — not per device licence files. Session timeout policies reduce risk on shared tablets. Audit views show who changed prices or voided receipts when disputes arise. Adding a colleague does not require a separate backoffice SKU beyond your operational decision to share credentials responsibly. Staff training materials and Help articles reinforce the same workflow language across Dutch and English backoffice locales.

Question 8

How do I print receipts from Lispa POS?

Accepted Answer

Connect an ESC/POS compatible USB or network receipt printer in Settings → Hardware, then test print from the same screen. Completed sales offer automatic print with shop logo and footer text you configure once. Reprints require appropriate role rights to prevent duplicate fiscal confusion where local rules apply. Email receipt delivery complements paper where customers prefer digital. Printer mappings persist per organisation so replacing hardware reuses the same logical device name across workstations after a quick remap. Staff training materials and Help articles reinforce the same workflow language across Dutch and English backoffice locales.

Question 9

What end-of-day reports does POS provide?

Accepted Answer

Daily summaries aggregate gross sales, returns, payment method breakdowns and tax lines per register. Stock movement reports highlight shrink-sensitive categories when FIFO is enabled. Export CSV for your bookkeeper or import into accounting tools on your schedule. Appointment conversion metrics appear when the module is active, linking booked slots to collected deposits. Reports respect organisation timezone boundaries so late Sunday sales do not spill into Monday incorrectly. Managers can compare workstation totals to identify training gaps or tender mistakes before banking cash.

Question 10

Does Lispa support pay-on-pickup for repairs?

Accepted Answer

Yes. Technicians complete repair lines, park the basket or mark awaiting payment, and notify the customer when ready. At pickup, staff recall the job, verify identity, and settle by card, cash or pre-authorised link sent via invoice module. Stock parts consumed during repair decrement at the right FIFO layer when enabled. Website appointment customers see consistent status messaging if you publish pickup instructions online. Pay-on-pickup reduces premature charges before quality checks, a common expectation in phone repair where post-test failures would otherwise trigger refunds.

Question 11

How do discounts work at the counter?

Accepted Answer

Line and basket discounts support percentage or fixed amounts with optional manager approval thresholds. Campaign pricing can stem from wholesale tiers when a logged-in B2B buyer purchases at the register using their account. Repair bundles combine part and labour components without losing margin visibility on cost fields restricted to managers. Receipts show discount reasons for audit. Unlike coupon plugins bolted onto web-only platforms, Lispa keeps promotion logic inside the same sale object used for stock and revenue recognition. Staff training materials and Help articles reinforce the same workflow language across Dutch and English backoffice locales.

Question 12

How does Lispa handle product variants?

Accepted Answer

Variants capture size, colour, storage capacity or repair grade under a parent model with distinct SKUs, barcodes and prices. Search resolves either parent or child codes. Stock tracks per variant with optional FIFO lots for parts with expiry or batch traceability. Website list pages can expose variant selectors when published online. Repair catalogues benefit when the same screen glass fits multiple chassis listings — staff pick the precise variant without maintaining duplicate flat SKUs that confuse reporting. Staff training materials and Help articles reinforce the same workflow language across Dutch and English backoffice locales.

Question 13

Can Lispa open a cash drawer?

Accepted Answer

When your receipt printer exposes a cash drawer kick pulse via ESC/POS, completing a cash tender can trigger the drawer open command configured in hardware settings. Mixed tenders record cash and card components separately on the receipt. End-of-day cash counts compare expected cash sales plus opening float against physical drawer totals. If you are card-only, disable cash methods to simplify reporting. Drawer wiring varies by manufacturer; test after setup to confirm pin mapping matches your printer documentation. Staff training materials and Help articles reinforce the same workflow language across Dutch and English backoffice locales.

Question 14

Are there keyboard shortcuts for POS speed?

Accepted Answer

Power users navigate sales with keyboard shortcuts for search focus, quantity edits, payment screen and receipt print confirmation. Fewer mouse trips mean faster queues at lunch peaks. Shortcuts are documented in Help for Dutch and English layouts. Touchscreen counters still expose large tap targets for hybrid use. Training new staff starts with mouse flows, then introduces shortcuts once muscle memory develops — a pattern repair shops prefer when gloves or tools make mouse use awkward. Staff training materials and Help articles reinforce the same workflow language across Dutch and English backoffice locales.

Question 15

How does FIFO stock work in Lispa?

Accepted Answer

Enable FIFO to track stock in lots with received dates, unit costs and quantities remaining. Sales consume oldest lots first, improving margin accuracy when supplier prices fluctuate. Valuation reports show on-hand value by layer for month-end. Repair parts with batch traceability benefit when recalls require identifying affected units. Transitioning from simple quantity counts involves an initial lot receipt migration; staff training covers which screen records goods-in versus counter sales decrement. Staff training materials and Help articles reinforce the same workflow language across Dutch and English backoffice locales.

Question 16

How do I adjust stock manually?

Accepted Answer

Authorised users post adjustments with reason codes — damage, shrink, recount correction — creating auditable movements separate from sales. FIFO tenants adjust specific lots when variance targets one delivery batch. Role gates prevent casual edits by every cashier. Reports highlight frequent adjustment SKUs that may need cycle counts. Integration with label printing helps after large inbound shipments when shelf labels must match system quantities before weekend trading. Staff training materials and Help articles reinforce the same workflow language across Dutch and English backoffice locales.

Question 17

Does Lispa warn about low stock?

Accepted Answer

Products define reorder thresholds triggering backoffice highlights and optional list filters before counters sell the last unit. Repair shops avoid promising screen repairs without glass in stock. Alerts respect variants independently so one colour can flag while others remain healthy. Purchasing still happens outside Lispa — alerts are operational signals, not automatic supplier POs. Pair thresholds with wholesale reorder portals when B2B buyers drain bulk faster than consumer shelves. Staff training materials and Help articles reinforce the same workflow language across Dutch and English backoffice locales.

Question 18

How is stock valued in reports?

Accepted Answer

Standard mode values on-hand quantity times current cost fields. FIFO mode values remaining lot quantities at their receipt costs, producing more accurate gross margin when prices change frequently. Exports support accountant review at period close. Website availability indicators read the same quantities so you do not oversell online while shelves still show units for floor sales. Managers compare valuation trends after promotions to see if discounting cleared slow lots effectively. Staff training materials and Help articles reinforce the same workflow language across Dutch and English backoffice locales.

Question 19

How do I record goods-in deliveries?

Accepted Answer

Receive inbound shipments against purchase references or ad-hoc supplier notes, incrementing quantities and creating FIFO layers with unit cost when enabled. Barcode scanning accelerates line confirmation for large deliveries. Attach supplier invoice PDFs in related expense workflows where you track paperwork. Received stock becomes sellable immediately or after QC holds you model via notes. Phone repair shops often receive daily small parcels; batch receiving on quiet Monday mornings keeps data current without counter interruption. Staff training materials and Help articles reinforce the same workflow language across Dutch and English backoffice locales.

Question 20

Does Lispa support multiple warehouses?

Accepted Answer

Organise stock by warehouse or location buckets within one tenant — shop floor, back room, van stock for mobile technicians. Transfers move quantity between locations with audit logs. Sales specify default decrement location per workstation when configured. Full enterprise WMS features are intentionally scoped; independent retailers get clarity without bin-level complexity unless they grow into it. Wholesale pick lists can prioritise bulk warehouse rows separate from retail displays. Staff training materials and Help articles reinforce the same workflow language across Dutch and English backoffice locales.

Question 21

How do stocktakes work?

Accepted Answer

Initiate count sessions per category or warehouse, blind or guided, capturing scanned quantities compared to system on-hand. Variances post through controlled adjustments after manager review. Pausing sales during full counts remains operational policy you schedule — Lispa does not freeze trading automatically. Cycle counts on high-shrink accessories monthly often beat annual wall-to-wall efforts. FIFO tenants reconcile lot totals when variances tie to specific deliveries. Staff training materials and Help articles reinforce the same workflow language across Dutch and English backoffice locales.

Question 22

Which receipt printers does Lispa support?

Accepted Answer

ESC/POS compatible USB and network receipt printers from common brands — Epson, Star, Bixolon and similar — work through browser printing bridges configured in Hardware settings. Test print confirms encoding and logo rendering. Replace models that require proprietary Windows-only drivers when moving from legacy kassa. Keep firmware updated for reliable drawer kick pulses. Help articles list known-good configurations from migration customers in Benelux retail. Staff training materials and Help articles reinforce the same workflow language across Dutch and English backoffice locales.

Question 23

Can I print product labels from Lispa?

Accepted Answer

Enable label printing to produce ZPL or compatible labels with barcodes, prices and shortened titles for shelf edge labelling. Map label templates per product category — accessories versus repair parts. Batch print after goods-in receiving. USB and network ZPL printers are typical. Verify scanner reads after label changes to prevent counter mismatches. Label module complements FIFO when lot stickers need batch codes managers define in stock settings. Staff training materials and Help articles reinforce the same workflow language across Dutch and English backoffice locales.

Question 24

What barcode scanners work with Lispa?

Accepted Answer

Keyboard-wedge USB and Bluetooth scanners send digits into focused search fields without custom drivers. Configure suffix keys such as Enter to submit instantly. 2D imagers read QR on modern packaging when enabled. Wireless scanners help larger counters avoid cable clutter. Test in actual browser used at register — Chrome or Edge recommended. Repair shops scanning IMEI barcodes from device boxes should train staff on manual fallback if labels fade. Staff training materials and Help articles reinforce the same workflow language across Dutch and English backoffice locales.

Question 25

Can I run POS on a tablet?

Accepted Answer

Modern tablets running supported browsers operate POS with responsive layouts and touchscreen targets. Pair Bluetooth scanners and printers where cables are awkward on small stands. Ensure Wi-Fi stability or wired tablet stands with charging. Session timeout protects shared devices left at counter. Heavy label batch jobs still suit desktop backoffice. Tablets excel for appointment check-in desks separate from repair benches. Staff training materials and Help articles reinforce the same workflow language across Dutch and English backoffice locales. Contact Lispa support through lispa.io if your scenario mixes modules and you want a pricing preview before migration weekend.

Question 26

How do I wire a cash drawer?

Accepted Answer

Connect drawer kick ports to compatible receipt printers following manufacturer pin diagrams. Lispa sends open commands on cash tender completion when configured. Standalone USB drawers without printers may need supported adapter paths documented in Help. Test before go-live to avoid silent failures discovered mid-shift. Mixed card-primary shops may skip drawers entirely while still recording cash exceptions manually. Staff training materials and Help articles reinforce the same workflow language across Dutch and English backoffice locales. Contact Lispa support through lispa.io if your scenario mixes modules and you want a pricing preview before migration weekend.

Question 27

How do I troubleshoot hardware issues?

Accepted Answer

Start with Hardware settings test print and verify browser permissions for connected devices. Network printers need pingable IPs and firewall rules allowing subnet traffic. Replace USB cables and power cycle printers before escalating. Compare workstation differences when only one register fails — profile corruption is rare but re-mapping devices often fixes it. Document working configurations per shop so new staff reinstall browsers without guessing driver archives from old MplusKassa folders. Staff training materials and Help articles reinforce the same workflow language across Dutch and English backoffice locales.

Fast counter POS for European retail

Counter workflows included

Quick search

Held receipts

Register close

Repair-ready

Everything you need at the counter

Sales, returns and held receipts

Stock, FIFO lots and valuation

Customers, invoices and payment links

Hardware, labels and receipt printing

Multi-user seats and permissions

Compared to legacy kassa software

Related resources

Frequently asked questions